Terms and Conditions


WEBSITE ACCURACY
 

We make every effort to maintain accuracy, however, current specifications of any particular product and the material contained in this website is for information purposes only as supplied by the manufacturer. All measurements, weights and details are given as a guide and must be regarded as approximate only.

MAIL ORDER GUARANTEE

Under the Consumer Contracts  Regulations 2015 implemented on 1st October 2015, you have the right to cancel the contract for the purchase of any of these items within a period of 30 days.  We cannot accept returns of any product that has had a broken seal (i.e. first aid kits etc), sealed packaging that has been opened, hygiene strips removed or safety or other instructions missing.

To cancel this contract or return an item, please first contact us either by email or telephone and then pack the relevant item securely and send it to us with the delivery slip preferably by a signed for service, (our advice only) so that we receive it within 14 working days after the day of the date that you notified us of cancellation. Goods can be exchanged or refunded, provided they are returned to us in a satisfactory condition with their original packaging.  Please see our RETURNS page for items that are non-returnable/refundable.  Please note that any items that are made to the customer's specifications or personalised are not subject to our 30 day return policy.    Goods will be exchanged or refunded, postage included, if the mistake is ours, or if the goods are faulty, otherwise post and packing costs will be your responsibility.

WE CAN ONLY ACCEPT RETURNED GOODS IF THEY ARE STILL OF SATISFACTORY QUALITY.  IE.  IF THE VALUE OF THE GOODS HAS BEEN DIMINISHED BY ANY AMOUNT AS A RESULT OF HANDLING OF THE GOODS BY THE CONSUMER BEYOND WHAT IS NECESSARY TO ESTABLISH THE NATURE, CHARACTERISTICS AND FUNCTIONING OF THE GOODS, WE MAY RECOVER THAT AMOUNT FROM THE CONSUMER UP TO THE CONTRACT PRICE.

DATA PROTECTION

Polarsphere Ltd will only collect information about you if you place an order for the purposes of processing and fulfilling that order.  We will collect and store any data that you may volunteer to us whilst using our services, e.g. (registration, placing an order).  Any data is collected lawfully and in accordance with the Data Protection Act 1998.  Any stored data will be solely held by Polarsphere Ltd and will never be shared, sold or rented to any other party.  Polarsphere Ltd will not store credit or debit card information on our website, on the Internet or any other means of electronic storage, except for the period of sending and retrieval (transfer)  of that information from a secure page in the form of an encrypted email when an order is placed.  Polarsphere Ltd takes every precaution to ensure your privacy and that customer information is protected online and offline. 

LINKS AND OTHER PARTIES

This website contains links to other websites.  Please be aware that Polarsphere Ltd are not responsible for the content of those websites and excludes all liability from any illegality, omission or inaccuracy in such websites or material supplied to our website by third parties. Polarsphere Ltd provides these links for your convenience only but does not necessarily endorse the material on those websites and we are not responsible for the privacy practices of other websites.

DELIVERY INFORMATION

We value your business and endeavour to have all orders processed on the day of order. If there is going to be a delay we will contact you as soon as possible to explain the situation. 

Icebear uses Royal Mail or Parcel Force services to dispatch goods to customers.  We will use the most appropriate service available for the goods being dispatched & these services always require a signature on receipt.

Normal delivery days are Monday – Friday.  Orders are delivered within 3-5 days (subject to any delays caused by Royal Mail/Parcel Force) using our normal delivery service.  Next day delivery is available at additional cost.  Orders received before 2.30pm Monday to Thursday can be processed for next day delivery.  If the Next Day delivery order is processed after 2.30pm on a Thursday, then this will be despatched on the following Monday or working day if it is a Bank Holiday.  We will telephone you if this service is not achievable for your particular order.  Our current website carriage charges are based on order value.

Currently,                                 

Order value up to £50.00 delivery to UK addresses cost £3.90

Order value of £50 and over delivery to UK addresses cost £ FREE

Carriage charges may change at our discretion but will be listed here and will be shown at the time any order is placed online. 

Notes for all deliveries

You will receive an email confirmation when you place your order.

In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within thirty days of receipt.
If we receive no such notification the customer will be deemed to have accepted the items as satisfactory.
 
Delivery to Highlands & Islands & Offshore UK postcodes below can attract an additional surcharge depending on the shipping method. If this is the case, we will contact you to discuss delivery as there maybe a surcharge and the delivery may take longer to reach you.

 

Polarsphere Ltd.

 

Registered in England, Number 6485890. 

 

NOW IN STOCK